Refund policy

Refund Policy

Effective Date: September 2026

Thank you for shopping at ApexResets. We want you to love every purchase from www.apexresets.com.

14-Day Return Policy

We accept returns within 14 calendar days of delivery.

To be eligible, items must be:

  • Unworn and unused.

  • In original condition with tags attached.

  • Returned in the original packaging.

  • Accompanied by proof of purchase.

How to Start a Return

Email support@apexresets.com with your order number and reason for the return. If the item is damaged or incorrect, please include photos.

Returns must be approved before being shipped.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

After verification, we will offer:

  • A replacement.

  • A refund.

  • Store credit if preferred.

Non-Returnable Items

We do not accept returns for:

  • Final Sale items.

  • Gift Cards.

  • Personalized or custom products.

  • Items showing signs of wear or washing.

Return Shipping

We cover return shipping only when we shipped the wrong item or the product arrived damaged.

Customers are responsible for return shipping for change-of-mind returns or incorrect size selection.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after inspection.

Order Cancellation

Orders can be canceled before shipment. Once shipped, orders follow the return policy.

Contact

ApexResets